Privacy Policy
Scope and controller
This policy explains how we process personal data of users aged 18+. The data controller is the platform operator stated in the site footer. Contact the support channel for privacy requests.
Legal bases
We process data on the following bases:
- contract performance (account, payments, gameplay);
- legal obligations (KYC/AML, responsible gaming, tax and compliance);
- legitimate interests (fraud prevention, service security, analytics);
- consent (marketing, certain cookies).
Data we process
- Identity and contact: name, date of birth, address, email, phone, national ID details, tax code where applicable.
- Account and usage: login events, device info, gameplay logs, limits, bonus choices.
- Payments: IBAN/card last digits, wallet identifiers, transaction metadata.
- KYC/AML: document images, proof of address, proof of funds, screening results.
- Compliance: self-exclusion and limits where enabled.
Purposes
- Account creation, access, and support.
- Payments, withdrawals, chargeback handling.
- KYC/AML checks and regulatory reporting.
- Fraud and risk monitoring, security.
- Service analytics and performance.
- Marketing with consent and opt-out.
Cookies and tracking
We use essential cookies for session integrity and security. Analytics and marketing cookies require consent where applicable. Browser settings can restrict cookies; service functionality may be limited.
Sharing and recipients
Data may be shared with payment providers, KYC/AML vendors, game suppliers, anti-fraud services, hosting providers, auditors, and competent authorities when required by law. All recipients are subject to contracts and safeguards.
International transfers
When data moves to countries without an adequacy decision, we use appropriate safeguards such as Standard Contractual Clauses and risk assessments.
Retention
We retain data only as long as necessary: account records for contract duration; KYC/AML and transactional records for statutory periods; logs for security and dispute resolution.
Security
We employ access controls, encryption in transit, network segmentation, audit logging, and incident response procedures. Users must protect credentials and enable available security features.
Rights
Subject to law, you may request access, rectification, erasure, restriction, portability, and objection. You may withdraw consent at any time. Verification is required before we act on requests.
Marketing choices
You can opt out of email/SMS marketing within the account or by following message instructions. Operational messages are still sent.
Minors
Use is restricted to adults 18+. We do not knowingly process data of minors.
Country specifics
Availability and rules vary by country. In Italy, operation requires an ADM concession; without it, the offer is not locally authorized.
Contact
Use the help center or privacy contact in the footer to submit data requests. We respond within a reasonable period under applicable law.